Last Updated: 8th September 2026

This Cookie Policy explains how Ivy Inventory Services Ltd (“Ivy Inventory”, “Ivy”, “we”, “us” or “our”) uses cookies and similar technologies when you visit or use our website at www.ivyinventory.com.

Ivy Inventory Services Ltd provides professional property reporting, inspection, compliance and related property services to landlords, letting agents, property managers, estate agents and other property professionals.

This Cookie Policy explains what cookies are, why we use them, what information they may collect and how you can manage your cookie preferences.

This policy should be read alongside our Privacy Policy and Terms & Conditions.

1. What are cookies?

Cookies are small text files that are stored on your computer, smartphone, tablet or other internet-connected device when you visit a website.

Cookies allow websites to recognise your device and remember information about your visit. They can be used to make websites function correctly, remember your preferences, understand how visitors use a website and improve the services provided.

Cookies do not normally contain information that directly identifies you by name. However, information collected through cookies may sometimes be combined with other information that could identify you.

Cookies may be:

First-party cookies, which are placed by Ivy Inventory or by services operating on our behalf; or
Third-party cookies, which are placed by external service providers whose services are used on our website.

Cookies can also be:

Session cookies, which are automatically deleted when you close your browser; or
Persistent cookies, which remain on your device for a specified period or until you delete them.

2. Why does Ivy Inventory use cookies?

We may use cookies and similar technologies to:

Make our website operate correctly.
Provide essential website functionality.
Keep our website secure.
Remember your cookie and privacy preferences.
Improve website performance.
Understand how visitors use our website.
Analyse website traffic and visitor behaviour.
Identify technical issues and improve our website.
Improve the usability and functionality of our services.
Measure the effectiveness of marketing activities.
Support third-party features and services.
Provide relevant content where appropriate and where you have provided the required consent.

We do not use cookies simply to collect personal information unnecessarily.

3. Categories of cookies

Cookies used on our website generally fall into the following categories.

3.1 Strictly Necessary Cookies

These cookies are essential for the operation of our website and cannot normally be disabled through our cookie preference tool.

They may be used to:

Keep the website functioning correctly.
Maintain website security.
Remember your cookie preferences.
Support essential forms and website functionality.
Maintain user sessions where applicable.
Protect against fraudulent or malicious activity.
Ensure that website content is delivered correctly.

Because these cookies are necessary for the website to function, they do not generally require your consent.

3.2 Functional Cookies

Functional cookies allow our website to remember choices or preferences that you make.

For example, they may be used to remember:

Your cookie preferences.
Settings selected during a previous visit.
Certain website preferences.
Information required for specific website functionality.

Where a functional cookie is not strictly necessary for a service you have specifically requested, we will seek your consent before placing it where required by applicable law.

3.3 Analytics Cookies

Analytics cookies help us understand how visitors interact with our website.

Where enabled, these cookies may collect information such as:

The pages you visit.
The links or buttons you interact with.
The amount of time spent on different pages.
How visitors navigate through the website.
The website or search engine that referred you to us.
General information about the device and browser being used.
Approximate geographical information.
Website performance information.

We use this information to help us understand how our website is being used and identify ways in which we can improve the experience for visitors and customers.

Where consent is required, analytics cookies will only be placed after you have given the appropriate consent.

3.4 Marketing Cookies

Where marketing technologies are used, cookies may help us understand the effectiveness of our advertising and promotional activities.

They may be used to:

Measure marketing campaigns.
Understand how visitors arrive at our website.
Measure interactions with advertising.
Track conversions.
Understand which marketing activities generate enquiries.
Improve the relevance of marketing communications.

Marketing cookies are non-essential and will only be used where permitted by applicable law and, where required, after obtaining your consent.

4. Third-party services

Some features of our website may be provided by third-party companies.

These services may place their own cookies or similar technologies on your device.

Third-party services may include, depending on the functionality currently used on our website:

Website analytics providers.
Website security services.
Video or media providers.
Map or location services.
Online forms and communication services.
Marketing and advertising providers.
Social media platforms.
Website hosting and performance services.
External property reporting or client-access platforms.

Third-party providers may process information in accordance with their own privacy policies and terms.

We do not control the cookies or privacy practices of third-party providers once their services are used, although we take reasonable steps to ensure that third-party services used on our website are appropriate.

Where third-party cookies are non-essential, we will obtain consent where required before allowing them to operate.

5. Client login and external services

Our website provides access to client services through an external client login and reporting platform.

When you follow a client login link, you may be transferred to a separate website or platform operated by a third party.

That external platform may use its own cookies, security technologies and tracking technologies.

Those cookies may be subject to the privacy and cookie policies of the relevant third-party platform and may not be controlled directly by Ivy Inventory.

We recommend reviewing the relevant third party’s privacy information when accessing external services through our website.

6. Online enquiry forms

Our website allows visitors to contact Ivy Inventory through online enquiry forms.

Cookies or similar technologies may be used to support the operation and security of these forms, prevent spam or abuse, and ensure that enquiries are successfully submitted.

Information submitted through our forms may include details such as:

Name.
Email address.
Telephone number, where requested.
Property-related information.
Service requirements.
Any additional information included in your enquiry.

Personal information submitted through our forms is handled in accordance with our Privacy Policy.

7. Cookie consent

When you first visit our website, you may be presented with a cookie banner or consent management tool.

Where required, you will be able to choose whether to accept or reject non-essential cookies.

Depending on the cookie management system in use, you may be able to:

Accept all cookies.
Reject all non-essential cookies.
Select individual cookie categories.
Change your preferences at a later date.

We will not make access to the website conditional upon accepting non-essential cookies.

Where consent is required, non-essential cookies will not be placed until you have provided the appropriate consent.

8. Managing your cookie preferences

You can change your cookie preferences at any time through our website’s cookie settings, where this functionality is available.

You can also manage cookies directly through your internet browser.

Most browsers allow you to:

View cookies stored on your device.
Delete cookies.
Block cookies.
Block third-party cookies.
Allow cookies only from selected websites.
Receive a warning before a cookie is stored.

Please be aware that disabling certain cookies may affect the way our website operates and may prevent some features from functioning correctly.

9. How long do cookies remain on your device?

The length of time a cookie remains on your device depends on its purpose.

Some cookies are deleted automatically when you close your browser.

Other cookies may remain on your device for a defined period before automatically expiring.

We aim to ensure that cookies are retained only for as long as reasonably necessary for their intended purpose.

Where cookies are used on the basis of consent, we may periodically ask you to review or renew your preferences where appropriate.

10. Information collected through cookies

Depending on the type of cookie used, information collected may include:

IP address or an abbreviated/anonymised version of it.
Browser type.
Device type.
Operating system.
General geographical location.
Pages visited.
Time spent on the website.
Links and buttons interacted with.
Referral information.
Website preferences.
Technical information about your visit.

We do not intentionally use cookies to collect sensitive personal information unless this is necessary, lawful and appropriately protected.

11. Cookies and personal information

Some cookie information may constitute personal information under applicable data protection legislation.

Where this occurs, we will process that information in accordance with applicable data protection laws and our Privacy Policy.

We may use personal information collected through cookies to operate, secure, analyse and improve our website and services where we have an appropriate lawful basis for doing so.

Where processing relies on consent, you may withdraw your consent at any time.

12. Data security

We take reasonable technical and organisational measures to protect information processed through our website.

These measures are designed to prevent personal information from being accidentally lost, misused, accessed without authorisation, altered or disclosed.

However, no website, online service or internet transmission can be guaranteed to be completely secure.

You should also take appropriate steps to protect your own device, including keeping your operating system, browser and security software up to date.

13. International data transfers

Some third-party technology and service providers may process information outside the United Kingdom.

Where personal information is transferred outside the UK, Ivy Inventory will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection requirements.

This may include relying on an adequacy decision or using appropriate contractual or other safeguards where required.

14. Your data protection rights

Depending on your circumstances, you may have rights under UK data protection law in relation to your personal information.

These may include the right to:

Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of personal information in certain circumstances.
Request restriction of processing in certain circumstances.
Object to certain processing activities.
Withdraw consent where processing is based on consent.
Request the transfer of certain personal information to another organisation.

Further information about these rights is contained in our Privacy Policy.

15. Children’s privacy

Our website and services are primarily aimed at landlords, letting agents, property managers, estate agents, property professionals and other adult users.

We do not knowingly use our website to collect personal information from children.

If you believe that a child has provided personal information to us, please contact us so that we can investigate and take appropriate action.

16. Changes to this Cookie Policy

We may update this Cookie Policy from time to time.

Changes may be required because of:

Changes to our website.
Changes to the services or technologies we use.
Changes to our third-party providers.
Changes to applicable legislation or regulatory guidance.
Changes to our business or services.
Changes to our privacy and security practices.

When we update this policy, we will change the “Last Updated” date shown at the top of the page.

We recommend checking this page periodically to remain informed about how we use cookies.

17. Contacting Ivy Inventory

If you have any questions about this Cookie Policy, our use of cookies or how your information is processed, you can contact us using the details below.

Ivy Inventory Services Ltd

Union House
111 New Union Street
Coventry
CV1 2NT
United Kingdom

General enquiries: info@ivyinventory.com

Bookings: bookings@ivyinventory.com

Accounts: accounts@ivyinventory.com

Website: www.ivyinventory.com

18. Complaints

If you have a concern about the way Ivy Inventory processes your personal information, we encourage you to contact us first so that we can investigate and attempt to resolve your concern.

You may also have the right to complain to the Information Commissioner’s Office (ICO), which is the UK’s independent regulator for data protection and information rights.

Further information about the ICO and how to make a complaint is available on the ICO’s website.

19. Related policies

For further information, please also see:

Terms & Conditions
Sets out the terms governing the provision and use of Ivy Inventory’s services.

Insurance
Provides information about Ivy Inventory’s relevant insurance arrangements.